Elite Digital Logistics

PRIVACY POLICY

The following declaration on data protection applies to the Elite website, in particular to the website at www.edlog.com.

Name and address of the person(s) responsible for the processing of data.

Elite Digital Logistics Address: 100G Pasir Panjang Road, #08-19, Lobby 2 @ Interlocal Centre, Singapore 118523

Data Protection Officer:

Name: Mr. Don Soh

Contact: +65 64717588 (818)

We at Elite Digital Logistics, along with our subsidiaries and affiliates (“Elite”) care and respect your concerns about privacy. We are committed to our responsibilities in relation to the collection, use and disclosure of personal data under the Personal Data Protection Act 2012 (“the Act”). We believe that each person is entitled to the protection of his or her privacy and protection against the misuse of his or her personal data. Therefore, all personal data is treated as strictly confidential and is neither sold nor passed onto third parties. In close cooperation with our hosting providers, we endeavor to protect the databases as best as possible against unauthorized access, loss, misuse, or falsification.

WHAT IS PERSONAL DATA?

Personal data means data about an individual who can be identified from that data which may include but is not limited to the individual’s name, identification number, address, email address, telephone number, date of birth.

TYPES OF DATA WE PROCESS

We only process your personal data for specific purposes as permitted under applicable law.

The types of data we process include the following:

Contact data such as your name, address, email address and phone number;
Profile data which is information on your user account profile such as your name, email address, address, telephone number that you provide to set your delivery or order preferences;
Delivery related information such as, name, business name, address, GPS data, geocodes, images, signatures, proof of delivery, content of shipment and any other necessary information to provide service;
Survey data such as your name, email address and phone number when you communicate to our employees by calling customer service or by filling in an online feedback or contact form;
Financial information such as bank account numbers and payment information which includes payment card details and invoicing address when you make payment to obtain Elite’s services;
Access data /server log files which includes IP address, hostname of the accessing computer, website from which you accessed the Elite Delivery website, the pages on the Elite Delivery website that you visited, the date, time and duration of your visit, volume of data transferred, information about the identification data of the browser type and operating system used by you;
Any other personal data provided to Elite to obtain Elite services.

Elite also receives consumer personal data from various sources such as from our customers, third-parties, public databases, social media platforms, third-party contractors, or third-party partners such as analytics or marketing providers.

PURPOSES OF AND LEGAL BASIS FOR THE PROCESSING OF PERSONAL DATA

Visiting our website

We collect access data and temporarily store access data when you visit the Elite website as this is a necessity in order to allow the website to be delivered to you. Further storage in log files is necessary for the purpose of functionality and security of the website. Log files /access logs are only kept for as long as they are needed to achieve the purposes for which they were collected. After that, such log files are only available indirectly through a restore from backup tapes and are subsequently permanently deleted.

If you have enabled geo localization functions in your browser, respectively in your operating system, we may obtain location data which includes, information such as GPS data, geocodes, and images of locations that we will use to offer you location-based services when we provide our shipping services to you.

The Elite website uses cookies which enable us to collect information to determine the interests of users, improve our service offerings in line with user interests and to support our marketing efforts.

Some cookies are technically necessary cookies to ensure that our website functions optimally and to guarantee convenient and undisturbed user experience. These technically necessary cookies are only stored during the duration of your visit and are automatically deleted when you close your browser. Other cookies are more permanent in nature and remain stored in your computer even after the browser has been closed.

Users may configure the system settings of their browser to instruct their browser to refuse all cookies and to not store cookies. Stored cookies can also be deleted in the system settings of the browser. However, the exclusion of cookies can lead to functional restrictions on the website and you may not be able to use some portions of the website.

Social Media

At Elite, we maintain our social media presences on social media platforms in order to be able to communicate with customers, interested parties and active users to inform them about our services. Our social media presences are made available by the respective operators of the social media platforms subject to their applicable terms and conditions of use. The respective operators of the social media platforms are solely responsible for the technical operation of our profile.

If users leave comments on our profile or click like or provide images or videos on our profile, such information is published by the respective operators of the social media platforms. Unless otherwise stated in our privacy policy, we process the data of users if they communicate with us within these social media platforms, e.g., write posts on our online presences or send us messages. Our processing of data is solely for the purposes as set forth in this Privacy Policy. We are responsible for interactions with visitors to our profile. We reserve the right to remove illegal content should this be necessary. Illegal content would encompass any content that is unlawful such as hateful, insulting, and abusive comments, sexually explicit content (whether comments, videos, images), libelous or slanderous content, content that contains political propaganda and/or advocates or incites violence, content that violates the intellectual property rights of any third parties, privacy rights, criminal law or any other applicable laws, regulations, or rules.

We also promote our social media presences on these social media platforms on our website by way of integration via a linked graphic of the respective social media platform. By clicking on the corresponding graphic, the user will be redirected to the service of the respective social media platform.

The operators of these social media platforms operate the entire IT infrastructure of these platforms. They have their own separate relationship with registered users of the platforms. They make available their terms and conditions and privacy policies to users.

We have no influence or control over the data processing by the social media platform operators. Furthermore, we have no information regarding the extent to which, the purposes for which or the length of time that the operators of the social media platforms store personal data and possibly analyze, link or transfer them to third parties.

Under certain circumstances, personal data can be transferred and processed outside of Singapore. Some countries /jurisdictions may not have an adequate level of data protection and this could result in data protection risks for users.

The providers of third-party apps, tools, widgets and plug-ins on our websites and apps, may use automated means to collect information regarding your interactions with these features. This information is subject to the privacy policies or notices of these providers over which we have no influence or control.

Please see the respective privacy policies and cookie policies for the social media platform operators and third-party providers to learn more about their data processing activities and how you may exercise your rights vis-à-vis the respective operators.

The following social networks are integrated into our site by linking:

Facebook

Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland, a subsidiary of Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA.

YouTube

Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, a subsidiary of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA.

LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland, a subsidiary of LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085 USA.

Instagram

Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland, a subsidiary of Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA.

We use page insights which is a tool provided to us by the social media platform operators from Facebook, LinkedIn, and Instagram. Page insights are anonymous statistics which contain no personal data that are generated by cookies and certain tracking technologies when users interact with our social media profile. By using page insights, we can understand how users are engaging with our social media profile and the content that we post and this will enable us to optimize our social media presence. We have a legitimate interest in the data processing that takes place. Please note that processing can also take place independent of whether you are logged in or registered on the social media platform. We have no influence or control over the use of cookies and similar tracking technologies on these social media platforms. Users may refuse the use of cookies by selecting the appropriate settings on their browser.

Performance of a Contract

We need to process your personal data to provide our services and to comply with our obligations arising from contractual agreements concluded with you.

On the Elite Delivery website, we offer the following services:

Supply Chain Solutions
Global Freight Management
Transportation Management
Warehouse & Inventory Management
Technological Solutions
Customer service

Other Purposes

We also process your personal data for the following purposes:

To offer users new products, services, special events, surveys, contests, offers and/or promotions.
To operate, evaluate and improve our business.
To perform data analyses.
To provide protection against identify theft and prevent fraud and other prohibited or illegal activity, claims and other liabilities.
To comply with applicable legal requirements, our policies, and requirements of various jurisdictions we operate in.
To establish, exercise and defend legal claims
To personalize your repeat visits to our website, and to administer and improve our website.

TRANSFER OF PERSONAL DATA

We do not share, sell, transfer, or otherwise disseminate your personal data to third parties except as required by law or for contractual purposes or unless you have given explicit consent to do so.

In the context of data processing as described in this Privacy Policy and the respective legal basis given, we will transfer your data to the following categories of recipients:

Elite Group companies: transfer within the Elite Group, its legal entities and shared service centers to provide and improve our products and services or to manage our contractual relationship with you, to fulfill our contractual obligations, to respond to your customer requests and to comply with your privacy rights.
Third party business partners /service providers: the transfer is to enable us to fulfill our contractual obligations and is limited to what is required by applicable law in the jurisdictions we operate.
Third-party processors: the transfer is to fulfill our contractual obligations and these third-party processors are contractually obligated to maintain strict confidentiality of personal data. We retain responsibility for safeguarding your personal data in such circumstances. These third parties follow our instructions and are not authorized by us to use or disclose personal data except as necessary to perform services on our behalf or comply with legal requirements in the jurisdictions we operate.
Public authorities /government agencies: there will be disclosure if required by applicable laws, regulations or by legal process, to comply with requests from government agencies, or when we believe it is necessary or appropriate to prevent harm or financial loss or in connection with an investigation of suspected or actual illegal activity.
Any actual or proposed purchaser, transferee, assignee or successor-in-title of Elite, its business, or assets: we reserve the rights to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets (including but not limited to reorganization, dissolution, or liquidation).

Where your personal data needs to be transferred outside Singapore to the above recipients, we will protect your personal data by making sure that appropriate safeguards are in place.

YOUR RIGHTS

Provision of personal data is on a voluntary basis. You have choices regarding our collection, use and disclosure of your personal data.

You always have the option to contact us to request for access or to correct/update any and all personal data provided to us.

You also have the right to object to our processing of your personal data for the purposes of promotional activities and /or marketing and advertising activities.

You shall always have the right to withdraw your previously given consent to our collection, usage, and disclosure of your personal data at any time by contacting us.

You have the following rights regarding the personal data relating to and provided by you:

Right to information,
Right to correction or deletion,
Right to restriction of processing,
Right to revoke consent for processing,
Right to data portability,
Right to file a complaint with a data protection supervisory authority regarding the processing of your personal data by us.

HOW PERSONAL DATA IS SAFEGUARDED

At Elite maintain administrative, technical, and physical safeguards designed to protect the personal data you provide against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. Although we take steps to limit access to our facilities and vehicles to authorized individuals, information that is located on the outside of a package or letter may be visible to others.

RETENTION OF PERSONAL DATA

We will keep your personal data only for as long as is needed to fulfil our purposes, to execute our services, contractual obligations and to comply with any legal obligations. The retention period may differ per country and jurisdiction based on applicable laws.

We seek to minimize the retention period of personal data where local laws, contracts and obligations allows us to do so. The personal data that we collected based on your consent will be kept until such consent is withdrawn.

UPDATES TO OUR PRIVACY POLICY

We reserve the right to amend this Privacy Policy at any time with or without notice to reflect changes in our personal data practices. We will indicate at the top of this Privacy Policy when it was most recently updated. Please check back on our website and social media platforms to be informed of any changes. By using our website, you agree to this Privacy Policy.

CONTACT US

If you have any queries about this Privacy Policy, or if you would like us to update any information, we have about you or your preferences, please contact us at: 100G Pasir Panjang Road, #08-19, Lobby 2 @ Interlocal Centre, Singapore 118523